Free tools · Customer support and BPO
Typing test
The same support passage, scored on accuracy and speed.
Please confirm the order number before you promise a refund. Write the next step in one sentence, then ask whether the person wants email or a phone call. Keep the tone calm when they are upset.
What this tool does
This typing test uses one fixed passage: confirm the order number before you promise a refund, write the next step in one sentence, ask whether the person wants email or a phone call, and keep the tone calm. It is the same passage as the everyone hub, scored the same way, so a support candidate and a general candidate are typing the same words. Words per minute are matching characters divided by five, divided by minutes. Accuracy is matching characters divided by the number of characters you typed. The stored score is accuracy. The passage is the habit the call role-play is also pushing: no refund promised before the order is identified, and one next step. Typing it cleanly is the rehearsal. The test does not listen to a call and does not score tone except by whether the characters match.
How to use it
Type the passage as a reply you would actually send. Do not add a sentence. Extra characters that are not in the passage count as mismatches once they pass the end, and they increase the accuracy denominator. Submit when you finish. Compare accuracy with speed. A fast attempt full of misses is a poor reply on a support floor because the reader has to decode it.
Worked example
The passage is 194 characters. Typed perfectly in 60 seconds it is 39 words per minute at 100 percent accuracy, because 194 divided by 5 is 38.8, which rounds to 39. The same perfect text in 30 seconds is twice that pace. One substituted character in an otherwise perfect minute drops both the matching count and the accuracy. The everyone hub explains the same arithmetic for a general warm-up. Here the point is the reply itself. The jobs link on this page searches HiringBuddy for published roles matching “support”. An empty list means nothing published matched. It is not a comment on the wider market. A signed-in candidate can save the attempt on their profile. Saving is not an application, and it does not show the attempt to an employer. Employers see people who apply to their own jobs.
Questions
- Is this a different passage from the general typing test?
- No. The words are the same. This page frames them as a support reply.
- Which figure is stored?
- Accuracy. Speed is shown beside it.
- Should I add an apology line?
- Not in the test. Extra words that are not in the passage count against accuracy.