Customer support and BPO
The role-play caller has the wrong item and no order number. Your reply is scored on acknowledgement and a next step, and it loses points if you introduce a figure.
8 min
Customer call practice
A caller with the wrong item. Do not invent an order number or a refund.
3 min
Typing test
The same support passage, scored on accuracy and speed.
5 min
Grammar check
Spacing, pronoun capitalisation, and a plainer sentence.
6 min
Call quality quiz
What to say when the person is angry or the reference is missing.